Frequently Asked Questions
Have Questions? Check out our FAQ to see if it’s already answered.
Anyone can register — individuals, families, small businesses, and large corporations.
You can enroll online through our website or speak to one of our customer care agents for guided assistance.
Our plans are flexible and we can discuss how to meet your needs.
Enrollee Biodata is needed for registration.
Yes. You can use your dashboard on our app to track visits, usage history, and remaining limits. Download the app here
You can check the list of accredited hospitals and clinics on our website or mobile app.
You can use a Health Assur-accredited provider within your plan. Roaming is also allowed.
You need your HMO ID Number, or Health Assur ID card/ digital ID from the mobile app when visiting a provider.
Log in to your Health Assur App or contact customer service to request a hospital switch. But note that roaming services are available, so you can go to any Health Assur accredited provider without changing your primary hospital.
Absolutely. You can contact us via email, WhatsApp, live chat, or our social media platforms.
Report it immediately. A replacement can be issued physically or accessed digitally via our mobile app.
Our customer service is available 24/7.
Still have Questions?
Our dedicated customer support team is available to provide guidance and address any concerns you may have. Whether you are an enrollee, corporate client, or healthcare provider, we are here to support your healthcare journey.